Top 49 Infosys BPM Interview Questions and Answer

Getting a job at Infosys BPM is a dream for many freshers and experienced professionals. With its fast growth and global presence, Infosys BPM offers excellent career opportunities in various domains. Cracking the Infosys BPM interview is crucial for getting hired. This blog covers the most commonly asked Infosys BPM interview questions and answers for freshers, intermediate and experienced professionals, and aptitude test questions and answers. We also provide useful tips for acing an Infosys BPM interview. Read on to get interview-ready for your next Infosys BPM job interview.

Top 49 Infosys BPM Interview Questions and Answers

Infosys BPM interviews test candidates on a wide range of skills through situational, behavioral, and technical questions. Here are some commonly asked Infosys BPM questions for different experience levels:

Infosys BPM Interview Top Questions and Answers for Freshers

Freshers face basic questions to assess core skills, academics, etc. Here are some Infosys BPM entry-level interview questions for freshers:

Q1. What is Serialization in BPM?

Answer: Serialization converts XML web service outputs into Teamwork objects. It is used when integrating web services.

Q2. What is Routing used for in BPM?

Answer: Routing assigns tasks to specific participants or groups. It allows the same participant to perform multiple tasks.

Q3. What initialization parameter specifies the minimum number of days that backup metadata is retained in the control file?

Answer: The CONTROL_FILE_RECORD_KEEP_TIME parameter specifies the minimum number of days that Oracle retains backup metadata in the control file.

Also Read: Infosys Interview Questions and Answers

Q4. How can a BPD be divided?

Answer: A BPD can be divided into horizontal Lanes and vertical Milestones.

Q5. How do you access processes in BPM?

Answer: The Process Portal allows you to Start, Stop, Control, and Monitor Processes.

Q6. What is a backup set in RMAN?

Answer: A backup set is the smallest unit of an RMAN backup. It contains data from one or more data files, archived redo logs, control files, or parameter files.

Q7. What does Durable mean in BPM?

Answer: Durable means the message is retained by the event manager if the client is down, and delivered when the client is back up.

Q8. Can RMAN DUPLICATE recover specific tables?

Answer: No, the RMAN DUPLICATE command cannot recover specific tables. Only full database or tablespace point-in-time recovery is possible.

Q9. What is the difference between obsolete and expired RMAN backups?

Answer: Expired means the backup is not found at the destination, while obsolete means the backup exists but is no longer needed by the RMAN retention policy.

Q10. What is Tracking in BPM?

Answer: Tracking groups allow tracking values throughout the process. The Performance Data Warehouse stores tracked values.

Intermediate-Level Infosys BPM Interview Questions with Answers

For intermediate professionals, interviews go deeper into more advanced technical questions. Here are some intermediate-level Infosys bpm interview questions and answers:

Q11. What is the difference between cumulative incremental and differential incremental backups in RMAN?

Answer: Differential incremental backups copy all blocks changed after the most recent backup at level n or lower. Cumulative incremental backup copy blocks changed after the most recent backup at level n-1 or lower.

Q12. How does RMAN reduce backup time compared to traditional backups?

Answer: RMAN only copies modified blocks, greatly reducing the time required compared to full backups.

Q13. How can you view information about RMAN backups?

Answer: Use the RMAN LIST BACKUP command to see metadata information about available backups.

Q14. What is the difference between using a catalog vs no catalog in RMAN?

Answer: With a catalog, backup metadata is stored in a separate database. Without a catalog, the target database control file stores the metadata.

Q15. Where does RMAN store backup metadata when no catalog is used?

Answer: Without a catalog, RMAN stores all backup metadata in the target database’s control file.

Q16. How do you recover from corrupted blocks using RMAN?

Answer: Use the RMAN BLOCKRECOVER command to restore and recover corrupted blocks from a backup.

Q17. What is a Durable Subscription in BPM?

Answer: A Durable Subscription ensures a message sent to an offline user waits in the queue and is delivered when the user comes back online.

Q18. How should online redo logs be handled during backups?

Answer: Online redo logs should never be included in a backup, whether hot or cold. This is because online redo logs cannot be backed up while open, and archived redo logs already serve as backups. Including online logs in backups risks losing them.

Q19. How do you enable parallel backups with RMAN?

Answer: Use the ALLOCATE CHANNEL command to manually allocate multiple channels for parallelism. You can also configure parallelism with the CONFIGURE command, such as CONFIGURE DEVICE TYPE DISK PARALLELISM 4 BACKUP TYPE TO BACKUPSET.

Q20. What are the key components of BPM?

Answer: Key BPM components are Process Server, Process Designer, Process Center, Process Center Console, Performance Data Warehouse, Process Portal, and Process Admin Console.

Advanced-Level Infosys BPM Interview Questions and Answers

Senior roles involve complex interviews and advanced technical knowledge. Here are some advanced-level technical Infosys BPM interview questions:

Q21. What are the tools/software for managing business processes?

Answer: There are many software solutions available to manage business processes and boost productivity. Here are some of the most commonly used tools:

• Project Management tools like Asana, Trello, and Jira
• Collaboration software like Slack and Microsoft Teams
• Customer Relationship Management (CRM)
• Data analytics tools
• Business Process Management (BPM)
• Enterprise Resource Planning (ERP)
• Analytics and Business Intelligence

The right mix of software can enhance efficiency, streamline processes, and boost overall performance. Thus, many organizations use custom software or tools tailored to their industry or business requirements, in addition to these already-mentioned standard tools.

Q22. How do you collaborate with stakeholders to identify and address their needs in the design and implementation of a process?

Answer: The process of collaborating with stakeholders involves

• Identifying, and understanding their needs through data collection methods such as interviews or surveys,
• Analyzing feedback to clarify requirements, and documenting information.
• Designing the procedure while considering stakeholder requirements.
• Ensuring opportunities are highlighted for continued input throughout each stage of development.

Q23. What metrics are used to measure business process success and how can they be utilized for improvement?

Answer: Various metrics are commonly employed to evaluate the effectiveness of a business process:

• Time to completion,
• Error rates,
• Cost per unit,
• Customer satisfaction,
• Employee satisfaction

These specific metrics will depend on factors such as the nature of the process being analyzed and organizational objectives. By analyzing these key performance indicators (KPIs), organizations can identify areas that need improvement and make data-driven decisions to enhance overall efficiency and productivity in their operations.

Q24. How should change management be approached for a new business process implementation?

Answer: Implementing a new business process is a major organizational change that requires thoughtful and strategic approaches to ensure success. Below are the key steps:

• Communicate the reason behind the new process, emphasizing its benefits.
• Engage stakeholders in design and implementation to align with their needs.
• Develop a comprehensive plan including timelines, communication strategies, training plans, and contingencies.
• Provide necessary training/support for employees transitioning into the new process.
• Continuously monitor progress and adjust as required based on feedback.

Q25. How do you stay current with business process management developments, and what resources help keep you informed?

Answer: “To ensure I am up-to-date with the latest trends in BPM technology, I attend networking events, connect with other professionals online, and engage in industry-specific communities for knowledge sharing. Additionally, reading relevant publications is crucial as well as following key influencers to gain insights on emerging technologies alongside building strong relationships directly with technology vendors for firsthand information about their offerings”.

Q26. How can inefficiencies in business processes be identified and improved?

Answer: Identifying inefficiencies involves mapping the process, documenting each step to understand its flow, and pinpointing bottlenecks or redundancies. Analyzing these areas helps identify manual tasks for automation, steps that could be eliminated, or dependencies causing delays.

To improve efficiencies one can implement methodologies like Lean, Six Sigma, or Business Process Reengineering. These provide structured approaches to identifying issues,
evaluating solutions & implementing changes.

Involving stakeholders ensures team acceptance of changes while customizing methods to meet organizational needs is crucial. Regularly measuring impact through key performance indicators guarantees desired outcomes are met post-implementation adjustments are made accordingly as needed.

Q27. What is Teamworks all about?

Answer: Teamworks is a Business Process Management tool developed by Lombardi Software. Its architecture enables collaboration among different groups within an organization to design and deploy efficient processes. Additionally, it allows for managing and analyzing process performance. Moreover, Teamworks features an Eclipse-based Authoring Environment that seamlessly integrates with other development tools used in the enterprise.

Q28. What are the components of Teamworks?

Answer: Some of the components of “Teamworks” include:

• Shared Model: Stores all aspects of processes, services, performance data, etc.
• Process Server: Executes processes designed in Teamworks Authoring Environment.
• Performance Server: Manages process performance data and monitors business events.
• Server Consoles: Provide interfaces for administrators to configure servers.
• Authoring Environment: Eclipse-based platform with various interfaces for modeling, simulating, and inspecting processes.
• Process Portal: Allows participants to complete assigned tasks, view task history, launch processes, etc.

Q29. Can you define a Sub-process?

Answer: A subprocess refers to a grouping of steps that are logically connected within a parent process. It can be viewed as one unit, providing an overview of the main process or it can be examined individually for a more detailed view of its components.

Subprocesses have their swimlanes which may involve different participants from those involved in the parent process. This allows for distinct activities to take place within the subprocess.

Similar to other tasks, subprocesses can be set up to repeat multiple times during the execution of the main process by adjusting looping settings on its activity element concerning the parent process.

Q30. What is the purpose of the Start Message Event Listener in a Business Process?

The purpose of the Start Message Event Listener process is to:

• Serve as an event listener that triggers the start of a new business process when it reaches its endpoint.
• Assist in setting initial variable values for the business process being initiated
• Creates a completely distinct BPD instance with no pre-existing data to correlate or compare.

Infosys BPM Interview Aptitude Questions

Infosys BPM interviews include aptitude tests assessing even more advanced skills. Here are some Infosys BPM aptitude test questions and answers:

Q31. What is a UCA (Under Cover Agent) in BPM?

Answer: UCAs send and receive messages within Teamwork. The message body is defined by the Teamwork service attached to the UCA.

Q32. What is an Event Listener in BPM?

Answer: An Event Listener triggers an action when an external event affecting the process occurs. It cannot be added to the service layer, only the business process layer.

Q33. What does a Start Message Event Listener do?

Answer: It starts a new business process instance when the UCA reaches its endpoint, using UCA output to initialize process variables. No correlation exists since it creates a new instance.

Q34. What does an Intermediate Message Event Listener do?

Answer: An intermediate listener advances the token if event output data correlates to data in the running business process.

Q35. What is a Coach in BPM?

Answer: A Coach provides the user interface for human activities in the process. It is included when building human services.

Infosys BPM HR Round Interview Questions and Answers

Here are some HR Round interview questions to expect at Infosys BPM and answers to provide for each question

Q36. Tell me about yourself.

Answer: To answer, the question, ‘Tell me about yourself’ you can say:

I completed my BTech in Computer Science Engineering with a CGPA of 8.5 from Delhi University. Through my web development course, I developed strong programming skills in Java and MySQL. I also did a 6-month internship at Internshala where I gained valuable experience. Recently, I led a team of 5 in developing an Android app as part of our college hackathon, which gave me exposure to web development, team collaboration, and project management.

Q37. Why do you want to work at Infosys BPM?

Answer: When asked, “Why do you want to work here”, you can answer:

I am excited to work at Infosys BPM because of its reputation as a leading player in the industry. The company has a global presence and handles complex business processes for world-renowned clients. It offers excellent learning opportunities through training programs and knowledge-sharing platforms. Infosys BPM has a collaborative work culture where hard work is recognized.

Q38. What motivates you at work?

Answer: For me, the opportunity to continuously learn and develop my skills is a big motivator at work. I always look forward to taking on new challenges and responsibilities to expand my capabilities. Collaborating with smart people and being part of a high-performing team also keeps me driven.

Q39. How do you handle pressure?

Answer: I handle pressure well by employing specific techniques. I make a list of tasks and prioritize the most critical ones, taking one step at a time. If the pressure is due to time constraints, I try to get help from my team members and supervisors to balance the workload. I have found that communicating openly rather than bottling up anxiety helps resolve issues faster.

Also Read: How Do You Handle Stress and Pressure?

Q40. How do you prioritize your work when given multiple tasks or projects?

Answer: When handling multiple assignments, I first assess the urgency and importance of each task. Critical, high-impact tasks with impending deadlines get my immediate attention. I make a realistic to-do list mapping all activities against their deadlines. I slot tasks that require intense thinking for times when I can work most creatively.

Q41. How do you ensure you deliver high-quality work?

Answer: My goal is always to deliver work that meets or exceeds expectations, for which I follow certain steps. Once I get an assignment, I take time to understand the requirements clearly by seeking all relevant information. I pay close attention to minor details that can impact output quality. I extensively review my work before submission to identify any errors or areas of improvement. If I am unsure of something, I proactively ask questions rather than making assumptions.

Q42. Do you have any questions for me?

Answer: Yes, I do.

• Could you please elaborate on the training provided to freshers at Infosys BPM?
• What are the key technologies I would get to work on in this role?
• How will my performance be evaluated during the first 6 months?
• What are the company’s future expansion plans globally?

Also Read: Do you have any Questions for Me?

Q43. Where do you see yourself in 5 years?

Answer: When asked: Where do you see yourself in 5 years? here is a sample answer:

As I get opportunities to work on more complex tasks and large client projects, I hope to expand my technical and soft skills. I aim to earn key certifications to become a specialist in relevant emerging technologies. By sincerely applying my learning at work, I wish to take up lead roles and make significant contributions to major company initiatives in the future. I hope to represent the positive culture and values of Infosys BPM both internally and externally.

Q44. Do you prefer working alone or with a team?

Answer: I am comfortable working independently as well as collaborating in a team, depending on the situation. I have successfully led independent projects where I demonstrated my focus, time management, and accountability. At the same time, I enjoy synergizing my efforts with others to achieve shared goals, be it at college or work. I get along well with teammates and understand the importance of collective brainstorming.

Q45. What are your strengths and weaknesses?

Answer: Here is how you can answer the question, ‘What are your strengths and weaknesses?’:

My key strengths are interpersonal skills, creativity, and being extremely organized. I also have a knack for planning that ensures high productivity. However, I tend to be impatient sometimes when faced with delays, but I actively work on it through mindfulness practices. I know this is an area I need to develop. Overall, I have received consistent feedback from both peers and mentors that I am a collaborative team player who remains focused under pressure.

Q46. How do you respond to criticism?

Answer: I take criticism objectively as an opportunity to improve my performance. I listen calmly without getting defensive. If it is about something I was not aware of, I apologize genuinely. I ask clarifying questions to understand expectations better. I believe constructive feedback shared in the right spirit should be valued rather than taken personally.

Q47. Why do you want to change your job? / Why did you leave your last job?

Answer: I enjoyed my role at my previous organization and benefited professionally from the 3 years I spent there. However, due to personal commitments, I had to relocate to cities and thus had to resign. I am now looking for new challenges where I can apply my upgraded skill set and gain exposure to new domains.

Also Read: Reason for Job Change

Q48. How do you respond when you disagree with someone at work?

Answer: I respectfully listen to the diverse views of my peers and managers without interruption. I prefer to have healthy debates where each party presents their perspective logically using facts/data. Once I have all the information, I articulate my standpoint professionally and cite relevant evidence and the rationale behind my view.

Q49. How do you handle an angry customer?

Answer: When faced with an angry customer, I listen to them patiently without interrupting. My focus is to first understand the grievance empathetically before responding. If the issue is straightforward, I apologize and try to resolve it immediately. For complex issues needing investigation, I promise a resolution timeframe and deliver on it rather than making false assurances. I adopt a helpful rather than defensive stance, keeping the customer’s best interests in mind even if we have to absorb a loss. If I need to say no, I provide clear explanations about policies, constraints, etc.

Tips to Ace Infosys BPM Interview Questions

Understanding the interview format and practicing responses using specific strategies is key to effectively tackling Infosys BPM’s interview process.

1. Research the Company Extensively

It is crucial that you thoroughly research Infosys BPM to understand its services, clients, organizational culture, etc. Reading up on the company will help you engage better with the interviewers. You should also study the job description well to comprehend the role expectations, must-have skills, and qualifications. This background research will help you tailor your responses accordingly.

2. Prepare Relevant Examples

Dig into your past experiences such as academic projects, internships, and extra-curricular activities to come up with relevant examples that display your competencies aligned to Infosys BPM’s needs. Practice narrating these accomplishment stories concisely yet with sufficient details and context. 

3. Exhibit Confidence

During the interview, be confident with good body language and enthusiastic in your responses. Make steady eye contact with the interviewers. Dress professionally and carry copies of your updated resume. Be honest and articulate in your communication using simple, clear language. Avoid overusing jargon and acronyms. Ask smart and thoughtful questions to the panelists to display your engagement and interests.

Conclusion

Infosys BPM interviews test your aptitude, technical abilities, communication skills, and overall suitability for the role. Following the tips shared above will help you prepare effectively for your upcoming Infosys BPM job interview. Being well-prepared using recommended strategies for responding to diverse Infosys BPM interview questions will position you for success in your job interviews. We hope you found these Infosys BPM questions and sample responses helpful. What other Infosys BPM questions have you faced? What tips do you have for acing Infosys BPM interviews?

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