Top 51 Teleperformance Interview Questions & Answers

Teleperformance is a global customer experience management leader that operates in over 80 countries. The company provides services in industries such as telecommunications, healthcare, and finance. Teleperformance values diversity and inclusion in its hiring approach and prioritizes top-quality talent and skills. Teleperformance’s interview process is rigorous and provides opportunities for growth and advancement. To succeed in a job interview with Teleperformance, it’s crucial to be prepared for common interview questions with well-crafted responses that highlight your qualifications. This blog offers a list of frequently asked teleperformance interview questions and sample answers to help you excel in your next interview.

Teleperformance Interview Questions for Freshers

Here are the common interview questions of Teleperformance with their sample answers to enable you to adequately prepare for your upcoming interview with the company.

Q1. Tell me about yourself.

Answer: I am [Your name]. I am a graduate of commerce from ABC University. My expertise lies in effective communication, problem-solving, and achieving positive results. I am excited to put these abilities into practice as a client-facing professional at Teleperformance. Through my technical proficiency [Mention technical skills based on job role], I am confident that I can contribute towards exceeding metrics targets. This role is an ideal opportunity for me to further develop my capabilities under the guidance of an expert.

Also Read: How to answer Tell me about yourself.

Q2. What are your strengths?

Answer: Some of my strengths include exceptional communication skills, both written and verbal, which allow me to effectively convey ideas and collaborate with team members. Additionally, I possess strong problem-solving skills, adaptability to changing situations, and a relentless work ethic.

Pro Tip: Practice a variety of problem-solving interview questions to keep your best foot forward. 

Q3. How do you spend your spare time?

Answer: In my spare time, I enjoy engaging in a variety of activities that help me unwind and recharge. This includes reading books, exploring new cuisines through cooking, and immersing myself in nature through hiking or outdoor adventures.

Q4. What is inbound?

Answer: Inbound refers to the processes or services where customers or clients initiate contact with the company or organization. Inbound operations involve handling incoming calls, emails, chat requests, or other forms of communication from customers.

Q5. Explain the term “outbound” in Teleperformance.

Answer: In the context of Teleperformance, “outbound” refers to the processes or services where agents make outgoing calls or communications to potential or existing customers. Outbound operations typically involve activities such as telemarketing, sales calls, customer acquisition, debt collection, or market research. Agents initiate contact with customers or prospects, often using automated dialing systems or customer databases.

Q6. What actions would you take if a solution you worked hard on was criticized by your team?

Answer: When faced with criticism for a solution I put effort into, my initial response would be to acknowledge the feedback. Following this, I would assess the critique and potential to enhance the solution. I would use the criticism as an opportunity for development and progress and actively seek clarification or additional feedback to fully comprehend the concerns raised. It will help me ensure that any solution I employ further will meet the team’s expectations.

Q7. How do you manage collaborating closely with a colleague who has a significantly different working style or personality?

Answer: When collaborating with a colleague whose personality or work style differs from mine, I would approach my partner’s idea with an open mindset and an eagerness to gain new insight. I will actively listen to their thoughts, and viewpoints, and try to find common ground. I will try to share my feedback and viewpoints in a professional tone to ensure an uninterrupted workflow.

Q8. Suppose you are tasked with a critical project but the progress is stalled because you are waiting for input from a colleague. What steps do you take?

Answer: If I cannot complete a crucial task for a project because my colleague has not completed their part, I would first reach out and communicate with them. This conversation would allow me to get an update on their progress and any potential obstacles they may be facing. From there, I can offer help or resources if needed for them to finish their portion of the task. Once expectations and deadlines have been agreed upon between us, I will follow up regularly to ensure that we are staying on track with our project timelines. 

Q9. What measures would you implement upon discovering a mistake in your project that could prevent you from meeting the deadline?

Answer: When I become aware of a mistake in a project that could potentially cause delays, my priority would be to inform all stakeholders. Next, I would analyze the situation and determine the magnitude of its impact on timelines. From there, I would devise an effective strategy to minimize any potential setbacks. 
I will maintain open communication with team members by being transparent about the error and taking accountability for it. I believe that by working together, we can implement corrective measures while also ensuring preventive measures are put in place to prevent similar mistakes from happening again down the line.

Q10. What is e-commerce? 

Answer: E-commerce, short for electronic commerce, refers to the buying and selling of goods or services over the Internet or other electronic networks. It involves conducting business transactions through digital platforms, such as websites, mobile apps, or online marketplaces. E-commerce has revolutionized the way businesses operate and interact with customers, offering convenience, wider product selection, and global reach.

Q11. How will you sell a product to a customer? 

Answer: I’ll highlight the product’s key features and benefits that align with the customer’s needs. Using clear and persuasive language, I’ll demonstrate how it solves their problem or fulfills their requirement. I’ll address any concerns or preferences they have to build trust and rapport. By personalizing my approach, I aim to guide them towards a confident purchase decision. Ultimately, my goal is to ensure that they see the value the product brings to their life or business.

Q12. What is product knowledge? 

Answer: Product knowledge refers to the comprehensive understanding and awareness of the features, benefits, specifications, applications, and capabilities of a product or service offered by a company. It involves having detailed information about the product’s functionality, pricing, target market, advantages over competitors, and any relevant technical or industry-specific knowledge. Strong product knowledge is essential for sales, customer service, and marketing professionals to effectively promote, explain, and provide support for the products they represent.

Q13. What are the types of BPO?

Answer: The main types of Business Process Outsourcing (BPO) are:

• Back Office
• Front Office
• Offshore BPO
• Onshore BPO
• Nearshore BPO

Q14. How do you feel about doing repetitive tasks?

Answer: It can be monotonous and I understand that some repetitive tasks are necessary for certain jobs. However, I feel that it can provide a sense of accomplishment and structure to the day. It also provides a sense of improvement as one becomes more efficient and skilled at the task. 

Q15. What inspires you most and why?

Answer: I am most inspired by challenges that push me to grow and develop new skills. Overcoming obstacles and achieving success in the face of adversity motivates me to continually strive for excellence and make a positive impact in both my personal and professional life.

Pro Tip: Read our guide to learn how to answer, ‘Who is your inspiration?’.

Interview Questions of Teleperformance for Mid-Level Candidates

Here are the top teleperformance company interview questions for candidates with two to five years of relevant work experience.

Q16. How would you manage a challenging client at Teleperformance?

Answer: When assigned to work with a difficult client, I would be patient, empathic, and professional. I would actively listen to their concerns, address them empathetically, and strive to find mutually beneficial solutions. I would also seek support from colleagues or supervisors if needed to manage challenging interactions and maintain positive client relationships.

Q17. What is your strategy for managing three simultaneous chats? 

Answer: To efficiently manage my chats, I will first assess the urgency and complexity of each one and respond accordingly. This will involve utilizing pre-written responses to save time and maintain consistency. Additionally, I will inform the customers that I am handling multiple chats and take breaks in between to prevent burnout and stay focused.

Q18. How do you balance your work and with your personal life?

Answer: I balance my work and my personal life by prioritizing tasks, setting boundaries, and making time for activities that promote well-being and relaxation outside of work hours. This includes spending time with family and friends, pursuing hobbies, and engaging in self-care practices.

Q19. On a scale of 1-10, how would you evaluate your communication abilities?

Answer: On a scale of 1 to 10, I would give myself an 8 for my strong communication skills. As someone who values effective communication as essential to achieving business success, I take pride in both my written and verbal abilities. My outgoing personality allows me to easily connect with colleagues and clients through meaningful conversations. Even though there is always room for improvement, striving toward becoming a better communicator remains one of my top priorities if I join Teleperformance.

Q20. If a customer receives a damaged product and requests a return, what actions will you take? 

Answer: If I get such a complaint from a customer will employ the necessary steps such as:Express my regrets for the inconvenience and propose to assist with the return or exchange. Show understanding towards the customer’s dissatisfaction and offer my apologies.Request for information regarding the damaged item and propose to handle the return or exchange. Give concise guidelines on the return process and any required documents. Consider providing a discounted rate or a replacement if suitable. Follow up with the customer to confirm how satisfied they are.

Q21. Do you often ask for help?

Answer: I believe in seeking help when needed and am not hesitant to reach out to colleagues or supervisors for assistance. I understand that collaboration and teamwork are essential for problem-solving and achieving collective goals. Therefore, I value the expertise and support of others in the workplace.

Q22. How do you adapt when the priorities for a project you are involved in suddenly shift?

Answer: When faced with a sudden shift in priorities on a project I am working on, my first step is to gain an understanding of the underlying business reasons for the change. From there, I carefully evaluate how this will affect our progress and develop a plan to adjust accordingly. 
This may entail reallocating resources, revising timelines, discussing new expectations with my manager, and ensuring effective communication with all stakeholders involved. However, I strive to remain adaptable and dedicated to achieving positive outcomes in the face of shifting requirements.

Q23. We value accountability at Teleperformance. If a customer sent a formal complaint about an interaction with you, how would you handle it?

Answer: If a customer were to file a formal complaint about an interaction with me, I would first apologize for any inconvenience caused and assure them that their concerns are being taken seriously. Then, I would carefully listen to their feedback to understand the nature of the issue and determine the best course of action to resolve it promptly. 
Depending on the situation, I would either address the issue myself if it’s within my capability or escalate it to the appropriate department or supervisor for further assistance. Throughout the process, I would maintain open communication with the customer to ensure that their needs are met and that they feel valued and respected.

Q24. How will you handle a bad day?

Answer: On a bad day, I would acknowledge my feelings and take proactive steps to address them. This might involve practicing self-care activities such as meditation or exercise, seeking support from trusted colleagues or mentors, and focusing on finding constructive solutions to overcome challenges and move forward positively.

Q24. Describe a time when your mood influenced your performance (positively or negatively).\

Answer: There was a time when I was feeling particularly stressed due to a tight deadline for a project. Despite my initial anxiety, channeling my energy into productive work helped me focus and perform better than expected. On the flip side, there have been instances when personal issues affected my mood negatively, leading to decreased productivity. However, I have learned to recognize these triggers and take proactive steps to address them effectively.

Q25. Have you ever thought of changing your behavior at work? How did you go about it?

Answer: Yes, I have actively sought to change and improve my behavior at work when necessary. This might involve receiving feedback from supervisors or colleagues, self-reflection on areas for growth, and implementing strategies to modify my approach. For example, I have worked on improving my communication skills, time management, and conflict-resolution techniques to enhance my effectiveness in the workplace.

Q26. At Teleperformance, we may require a full background check for candidates offered this position. Can you confirm your willingness to comply with this requirement?

Answer: I completely comprehend Teleperformance’s need to perform thorough background screenings on prospective employees. I am more than willing to provide the company with a complete background check.

Q27. Why do you want to work for Teleperformance?

Answer: I want to work for Teleperformance because of its reputation for excellence in customer service and its commitment to employee development and growth opportunities. I am impressed by the company’s focus on innovation and its dedication to providing exceptional experiences for both clients and employees. I believe that my skills and experiences align well with the values and objectives of Teleperformance, and I am excited about the opportunity to contribute to its success.

Pro Tip: Take a look at our guide to uncover how to answer the question, ‘Why do you want to work here?’

Q28. What makes you unique for this role?

Answer: My combination of technical expertise, interpersonal skills, and a strong work ethic makes me unique for this role. I have a proven track record of delivering results in fast-paced environments. I am confident in my ability to adapt to new challenges and contribute positively to the team. Additionally, my passion for continuous learning and professional development sets me apart and enables me to stay ahead of industry trends and best practices.

Q29. What is your management style?

Answer: My approach to management is based on collaboration and empowerment. I strongly believe in the importance of open communication, trust building, and offering support and guidance to my team members. 
Autonomy and accountability are encouraged within a team that values mutual respect. To be an effective leader, I make sure to set clear goals for my team while also providing them with feedback, recognition, as well as opportunities for growth and development.

Q30. How do you handle pressure?

Answer: I handle pressure by staying calm, organized, and focused on priorities. I break down tasks into manageable steps, prioritize deadlines, and delegate responsibilities when necessary. I maintain a positive attitude, seek support from colleagues or mentors, and use stress management techniques such as deep breathing or mindfulness exercises to stay grounded and resilient.

Pro Tip: Here is a quick guide on how to answer the interview question ‘How Do You handle stress and pressure?’

Q31. At Teleperformance, we value customer service. What is your take on customer service?

Answer: I believe that customer service is the foundation of any business. I feel that it is crucial to provide exceptional service to build strong relationships with our customers and ensure their positive experience with the company. It can lead to loyal customers and increase the reputation of the company and its business. 

Q32. We take the confidentiality of the customers seriously at Teleperformance. What is your experience in taking care of confidential business information?

Answer: In my previous role as a Customer Service Executive, the company implemented strict security measures, such as firewalls, encryption, and access controls, to protect confidential business information. As an employee, I was required to sign confidentiality agreements and undergo regular training on handling sensitive information. I also conducted audits and reviews to ensure the security measures were up-to-date and effective. 

Q33. Teleperformance has operations in various industries. Which industry type do you have the most experience with?

Answer: I have extensive experience in customer service, specifically in the retail and e-commerce industries. I have also worked in the hospitality sector and my role involved providing customer support and assistance. I am confident in my ability to adapt to different industries and apply my skills and knowledge to any business type.

Q34. What do you think makes Teleperformance stand out from the competition?

Answer: One of the key factors that sets Teleperformance apart is its commitment to providing exceptional customer service. The company has a strong focus on training and developing its employees to deliver top-notch customer experiences. 
Teleperformance also utilizes advanced technology and data analytics to continuously improve the business. The emphasis on customer satisfaction and innovation has helped Teleperformance stand out and maintain a strong competitive edge in the market.

Q35. Do you think vision is important in a company?

Answer: Yes, vision is important in a company as it provides direction, purpose, and motivation for employees. A clear and compelling vision articulates the organization’s goals and aspirations, inspires confidence and commitment from stakeholders, and guides decision-making and strategic planning. It helps align efforts across various departments within a company.

Teleperformance Interview Questions For Experienced Candidates

Teleperformance company offers various job roles for experienced professionals as well. Here are the most asked Teleperformance interview questions for candidates with adequate work experience.

Q36. What steps have you taken to excel as a supervisor?

Answer: To excel as a supervisor, I have ensured to invest in ongoing learning and development, build strong relationships with team members, and lead by example. I prioritize effective communication, provide mentorship and support, and empower team members to take ownership of their work. Additionally, I promote a culture of continuous improvement and celebrate achievements while learning from setbacks.

Q37. What is success to you?

Answer: Success to me is achieving personal and professional fulfillment by setting and accomplishing meaningful goals, making a positive impact on others, and continuously striving for growth and improvement. 

Q38. Are you a team player?

Answer: Yes, I consider myself a team player. I believe in the power of collaboration and recognize the importance of working together towards common goals. I actively contribute ideas, offer support to colleagues, and foster a positive and inclusive team environment. I value the strengths and perspectives of others and believe that synergy arises from collective effort and shared achievements.

Pro Tip: Here is a comprehensive guide to effectively answer the question, ‘Are you a team player?’

Q39. Are you a people person?

Answer: Yes, I am a people person. I enjoy interacting with others, building relationships, and connecting with people from diverse backgrounds. I am empathetic, approachable, and genuinely interested in understanding and supporting the needs and concerns of others. I believe that effective communication and interpersonal skills are essential for building strong connections and fostering positive relationships.

Q40. What do you think are the qualities of a good leader in Teleperformance?

Answer: The qualities of a good leader in Teleperformance include strong communication skills, empathy, integrity, and a clear vision for the team’s success. A good leader inspires and motivates others, fosters a culture of trust and accountability, and leads by example.
They empower their team members, provide support and guidance, and recognize and celebrate achievements. Additionally, they adapt to change, embrace innovation, and continuously strive for excellence.

Pro Tip: Structure your response in advance to be able to talk about your leadership skills.

Q41. How would you respond if, after strongly recommending a course of action in a meeting, your colleagues decided to pursue a different approach?

Answer: If my team members chose to follow a different course of action from the one I suggested, I would make an effort to comprehend their rationale. Through open and honest communication, I will strive to understand why they believe that another solution could be more effective.
If they have a valid reason then I can support their plan. However, if my conviction seems quantitative and qualitatively better, I would present further data or evidence to justify my standpoint. I would communicate this respectfully, with the ultimate goal of finding the most optimal solution rather than insisting on having things done solely according to my perspective.

Q42. What steps would you take if your team showed resistance to a new idea or policy that you introduced?

Answer: When introducing new ideas or policies, I expect that there may be some initial resistance or hesitancy to change. In those cases, I clearly explain the reasons and benefits behind the new approach. I will give my team opportunities to voice their concerns so we can address them. 
In cases where some team members may still resist change, I would engage in one-on-one discussions to gain insight into their challenges and work towards finding solutions together.

Q43. If the work of an employee under your supervision fell short of expectations, what actions would you take?

Answer: If someone on my team consistently fell short of expectations, I would have one-on-one discussions to get to the root of what’s preventing them from excelling. I’d offer them appropriate training or resources while setting clear improvement targets and deadlines. 
However, if their performance continued to underwhelm after reasonable interventions, disciplinary procedures would follow based on company policy. I will thoroughly document any performance issues and only consider termination as a last resort.

Q44. What approach would you take if an important task didn’t meet the required standards, but the deadline had already passed?

Answer: If an important task does not meet expectations within the given timeline, my course of action would involve evaluating the causes for this discrepancy and determining its implications on project objectives. Subsequently, I would openly communicate with all stakeholders regarding the matter, take accountability for any errors made, and collaborate in finding effective resolutions or alternatives to minimize consequences and prevent recurrence.

Q45. At Teleperformance, we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement and what was the outcome?

Answer: In a previous role, I proposed a new scheduling system to streamline our team’s workflow and improve efficiency. I presented my idea during a team meeting and outlined the potential benefits, such as reducing scheduling conflicts and optimizing resource allocation. After receiving positive feedback from my colleagues, I worked closely with the IT department to develop a prototype of the system. 
Once implemented, the new scheduling system significantly improved our team’s productivity and overall satisfaction. This experience taught me the importance of voicing ideas and collaborating with others to drive positive change in the workplace.

Q46 . What have you done to reduce costs, increase revenue, or save time?

Answer: In my previous role, I spearheaded a cost-saving initiative by renegotiating contracts with our vendors to secure more favorable terms. By using my negotiation skills and conducting thorough market research, I was able to achieve significant cost reductions without compromising the quality of our products or services. 
Additionally, I implemented a new inventory management system to optimize stock levels and minimize excess inventory, resulting in cost savings and improved operational efficiency. These initiatives not only helped to reduce expenses but also contributed to increased revenue and profitability for the company.

Q47. What if a product marked delivered did not get delivered to the customer? How will you handle the situation?

Answer: In the event that the customer does not receive the product, even though it was marked as delivered, my team will thoroughly investigate the matter and take appropriate measures. We will ask the customer to provide us with their order specifics and tracking details. We will also verify with the delivery company and conduct an examination to determine if any delivery mishaps occurred. If deemed necessary, we will issue a refund or send a replacement to the customer. 

Q48. What is moderation in Teleperformance? 

Answer: Moderation refers to the process of monitoring and reviewing user-generated content, interactions, or communications to ensure they comply with established guidelines, policies, or legal requirements. Moderation is commonly employed in various industries and contexts, such as social media platforms, online communities, gaming platforms, and customer service interactions.

Q49. How do you handle an angry customer?

Answer: When facing an angry customer, I stay calm, listen actively, and show empathy. I sincerely apologize for any inconvenience and take the responsibility of resolving the issue. Offering practical solutions while remaining professional is crucial. Additionally, I follow up with the customer to ensure their satisfaction.

Q50. What is your working style?

Answer: Before starting my task, I carefully plan, effectively manage my time, and pay attention to the smallest details. I like to tackle tasks methodically, breaking them into smaller parts to achieve accuracy. Furthermore, I excel in team-oriented settings that foster open dialogue and cooperation among colleagues.

Q51. How do you handle a situation where you struggle to establish a positive relationship with a colleague?

Answer: If I struggle to establish a positive rapport with a colleague, I would first reflect on whether my behavior may be contributing to our difficulties. Assuming there are no major issues from my side, I would have an open and non-judgmental discussion with them. My approach would involve expressing my genuine opinions while maintaining a respectful tone. I would also make an effort to understand their point of view, clarify our shared objectives, and highlight any common interests we may have. 
Additionally, I would emphasize the significance of having a cooperative working dynamic for the benefit of both the team and the company. Despite these efforts, if the conflict continues, I will seek assistance from my manager to effectively mediate the situation.

Tips to Ace Teleperformance Company Interview Questions

Follow the expert tips to ace your interview questions of Teleperformance.   

1. Research the Company:

It is important to familiarize yourself with Teleperformance’s services, principles, work environment, and values within the industry. This will enable you to customize your responses per the company’s objectives and values.

2. Demonstrate Soft Skills:

To ace a Teleperformance job interview, it is important to demonstrate soft skills such as communication, adaptability, and problem-solving. Demonstrating soft skills is relevant because they show your ability to work well with others and handle challenging situations effectively.

3. Be Confident:

Being confident plays a crucial role in making a positive impression during an interview. It shows that you believe in yourself and your abilities, which can make the interviewer more likely to trust and hire you for the position. Confidence also helps project enthusiasm for the job and company which can leave a lasting impact on the interviewer.

Conclusion

Teleperformance interview questions given in this blog will provide valuable insight into what to expect during an interview with this company. If you are looking to land a job at Teleperformance, it is essential to be well-prepared for the interview process. One way to do that is to take a closer look at the types of questions the company may ask during the interview. By practicing how to answer them effectively, you can better prepare yourself for the interview process. Remember to provide specific examples from your past experiences that demonstrate your skills and qualifications.

Was this blog helpful in preparing you for interview questions? Also, check out our blog on how to prepare for an interview and land your dream job with ease.

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