Top 10 Commonly Asked Telephonic Interview Questions and Answers

A Telephonic interview is as good as any other interview, it is a pathway to being invited for an in-office interview. According to Forbes, an average of 118 individuals apply for a single job, but only about 20% of them are selected for an interview. What separates the selected candidates from the rest is adequate preparation. We have curated relevant telephonic interview sample answers for freshers and experienced candidates with pro tips to equip you to ace your upcoming interview.

What is a Telephonic Interview?

A telephone interview is used by companies to evaluate potential candidates and reduce the number of individuals who will be invited for face-to-face interviews. This method helps minimize costs associated with interviewing candidates from different locations and allows employers to efficiently identify suitable individuals for the role. Here is a valuable resource to help you answer interview questions confidently.

Common Telephonic Interview Questions and Answers for Freshers

Here are relevant questions and answers for fresh candidates during a telephonic interview:

Q1. Tell me about yourself/Tell me about your background?

During a phone interview, recruiters and hiring managers often inquire about your background as a way to get to know you better. Take advantage of this opportunity by discussing your relevant experience, current endeavors, and how they make you a suitable candidate for the position.

Example:

Here is an example of a telephone interview: 

In my current role, I serve as a financial analyst at Oceanview Investments, where I handle a diverse portfolio of clients, assisting them in managing their financial assets and investments. My work involves providing comprehensive financial analysis, designing customized investment strategies, and offering guidance to ensure their financial goals are met. Before this position, I pursued my education at Harbor State University, where I earned a degree in finance, equipping me with the necessary knowledge to provide expert financial advice and analysis to clients.

 Q2. What motivated you to apply for this job?

Employers often ask candidates “What is your motivation for applying to this position?” or “Why are you applying for this position?” This allows them to gauge your level of interest and determine if you are genuinely committed to pursuing the role. To effectively answer this question, refer back to specific details outlined in the job description that caught your attention. These may include responsibilities listed in the description, information about the company itself, or aspects of the position that align with your professional aspirations.

Answer Example: 

Here is how you can answer:

Over the past few years, I’ve dedicated myself to developing my expertise in a new field. I believe I possess the required knowledge, skills, and qualifications that align with your company’s requirements. What sets me apart is my fresh perspective stemming from a background in a different industry. I am deeply passionate about transitioning into the environmental protection sector, and I am eager to embark on this new journey. I genuinely believe that your organization offers the ideal environment for me to make this transition.

 Q3. What do you know about this role?

Employers may ask this question to determine the level of information they need to provide about the fundamental aspects of the role you are seeking. This could also be a way for them to know if you have thoroughly read and researched the job description beforehand.

Answer Example: 

You can frame your answer in this manner:

Based on the job description, I understand that you are seeking a financial specialist to assist in the department’s financial operations, with a primary focus on managing Accounts Payable and Procurement. I’ve noticed that HIPAA compliance training is a requirement for this role, and I’m pleased to inform you that I am certified in this area. The job appears to involve a range of daily responsibilities, including vendor setup, journal entries, processing check requests, managing wire transfers, and handling invoice payments. I’m curious to learn more about the reasons behind this job opening and the specific needs your team is looking to address.

 Q4. What Motivates you?

Knowing your passions and what drives you can assist employers in determining if you are a suitable candidate for the job. For instance, if you have a strong passion for assisting others and are being considered for a role that requires minimal interaction with coworkers, it may not be an ideal fit. When responding to this inquiry, reflect on what motivates you generally, in your personal and professional life. This will help determine how well your interests align with the position at hand.

Answer Example:

This can be answered like this: 

My daily motivation stems from the opportunity to craft exceptional, inventive experiences for clients around the globe. The large amount of valuable digital content available on the internet is what inspires me. Shaping this content in a manner that enhances its accessibility and usability for individuals gives me a sense of purpose, knowing that I’m contributing to their journey in realizing their full potential, even if it’s just a small part of it.

Q5. Why do you desire this position?

During a phone interview, hiring managers may inquire about your current work situation to gain insight into why you are interested in the position. When discussing your motivation for wanting the job, it is important to maintain a positive attitude towards your current employer if you are currently employed.

Answer Example:

One can say: 

I’ve observed that the areas of my previous/current roles that brought me the most satisfaction are closely related to the responsibilities outlined in your job description, such as creative writing and cultivating connections with stakeholders. Although I am well satisfied with my duties in my current organization, I believe it’s the right time for me to transition into a role that better aligns with my strengths.

Common Telephonic Interview Questions and Answers for Experienced

Q6. When can you start?

Employers often require information about your availability to start in a new role. This is especially important if the position needs to be filled promptly. If you are unable to begin for another month or two, it could lead them to consider other candidates. Therefore, before your interview, take some time to think about when you would realistically be able to start.

Answer Example: 

Here is one option: 

“Upon receiving an offer, I can commence my new role in two weeks which gives me adequate time to find a replacement for my current position.”

Q7. What are your salary expectations?

Avoid mentioning a specific salary number during this early stage of the interview process. By giving a number, you risk either scaring them off by asking for too much or hurting your negotiating power later on if you suggest something too low. Since they are still unsure about hiring you and are simply gathering information, it is best to not disclose any numbers at this point. Instead, state that you do not have a specific figure in mind yet to avoid being pushed or pressured with follow-up questions regarding salary expectations.

Answer Example: 

You can say: 

I’m currently not fixated on a particular figure. My primary focus is on locating a position that aligns with my skills and career objectives. Once I’ve identified the right opportunity, I’m open to discussing any offer that you believe is equitable and reflective of the role.

Q8. How would you define yourself?

During an interview, the interviewer may inquire about your character by asking an open-ended question such as “How would you define yourself?” It is important to maintain a professional tone and focus on discussing your qualities and strengths as a potential employee. If possible, provide a relevant example to support your answer.

Answer Example: 

One of the best ways of answering this question: 

I would define myself as a dedicated and adaptable individual who thrives in dynamic environments. I am a lifelong learner, always eager to acquire new knowledge and skills. I’m passionate about fostering positive relationships with those around me and believe in the power of effective communication and teamwork. My commitment to achieving goals and my problem-solving abilities are essential aspects of my identity.

Q9. Describe a time you went above and beyond what was expected of you?

This is one of the most frequently asked questions in phone interviews. It is commonly used in customer service interviews and other industries as well. To effectively answer this question, reflect on your most recent jobs and provide an example of a situation where you were given a task that was not part of your regular responsibilities. Remember to focus on recent experiences as they are considered more relevant.

Answer Example: 

Here is one way of approaching this: 

In my previous role as a hotel manager, there was an instance when a guest received a room that did not meet their expectations due to an oversight in our booking system. The guest was visibly disappointed as it was their anniversary trip. Despite it being late at night, I personally addressed the situation, upgraded their room, and arranged for complimentary amenities to make their stay special. This extra effort not only turned their experience around but also earned a heartfelt thank-you and a positive review.

Q10. How has your job search been going so far?

During a phone interview, employers can ask about your overall job search and level of interest from other companies. This can give them insight into your current situation and potential job offers. It is important to avoid sounding like you are struggling to find employment when answering this question. If you are just beginning the interview process or have only taken a few phone interviews, you can respond by saying that it is going well so far. If previous interviews did not go as expected, it is acceptable to mention that you have yet to find the right fit for your skills and experience.

Answer Example: 

You can answer the question like 

Things are progressing positively at this point. I’ve recently started taking phone interviews and am actively engaged in my job search. I anticipate that shortly, I’ll have the opportunity to participate in in-person interviews as well.”

Interactive Interview: Journey of a Content Writer (Jones Adam)

Host: Welcome to this engaging interactive interview where we explore the fascinating journey of a content writer Jones Adam. We are delighted to have Jones  Adam, an accomplished content creator, send us his experiences and insights with us. 

Interviewer: Could you start by sharing a bit about Jones’s background and what led him to pursue a career in content writing?”

Host: His journey into content writing was somewhat unconventional. He started with a background in engineering, and while he found the technical aspects fascinating, he realized he was passionate about storytelling and communication. He has always been an avid reader, and his love for words eventually led him to explore content writing as a way to bridge his technical knowledge and creative instincts. The ability to convey complex ideas in a clear and engaging manner was what drew him into this field”

Interviewer: “That’s an inspiring path you’ve taken. Can you tell us about some of the challenges you’ve faced in your career and how you’ve managed to overcome them?”

Host: “Certainly. One of the most significant challenges writers like Jones encountered was transitioning from a technical background to a creative one. Initially, he felt out of his comfort zone and questioned his abilities. However, he quickly realized that his technical knowledge could be a unique asset in the content writing world. Jones leveraged his understanding of complex subjects to simplify and communicate them effectively. It’s all about finding that balance. As for writer’s block, it’s something every writer faces. His strategy is to step away from his desk, take a walk, or engage in a different creative activity to recharge. And he always comes back with a fresh perspective.”

Interviewer: “Fascinating! Could you provide some insights into his creative process and how he ensures his content remains engaging and relevant?”

Host: Certainly. Jones’s creative process basically starts with extensive research. Understanding the topic thoroughly is essential. He aims to approach each piece of content with a fresh angle or unique perspective. He also prioritizes storytelling, weaving narratives into the content to make it relatable and engaging. It’s not just about conveying information; it’s about connecting with the reader on a personal level. Staying relevant involves staying updated with industry trends and understanding the audience’s evolving needs. By reading regularly and engaging with the target audience’s feedback he understands how to tailor his content to what the audience finds valuable.”

Interviewer: “In the ever-evolving digital landscape, how does he stay updated with industry changes, and what are your thoughts on the future of content marketing?”

Host: Staying updated is a continuous process. He attends webinars, follows industry leaders, and reads industry publications to keep up with the latest trends. As for the future of content marketing, it’s a thrilling prospect. I believe it will become even more personalized and interactive. With AI and data analytics, we can create content that anticipates the audience’s needs. The key will be to authentic and connect with the audience on a human level despite the increasing role of technology.”

Interviewer: “Thank you for sharing your expertise. Do you have any advice or tips for those aspiring to become content writers?”

Host: Absolutely. My advice for writers and upcoming writers would be to read extensively and diversification of interests. The broader their knowledge base, the more versatile their writing can be. Also, practice writing consistently, even if it’s just for themselves. It helps them develop their unique voice. And they shouldn’t be afraid to embrace their style. It’s what sets them apart in this field.”

Tips for Telephonic Interview

The best tip for any successful interview is adequate preparation, below are telephone interview tips to ensure a successful telephonic interview:

1. Remember the Date and Time: To ensure that you don’t miss your interview, make sure to double-check the date and time beforehand. You can do this by writing it down, adding it to your calendar, or setting a reminder on your phone. This will help you be fully prepared when the call comes in on the day of your interview.
2. Test Your Device: Before your interview, ensure that your cell phone is fully charged and is working properly. It would also be wise to conduct a test call beforehand. Ask someone to call you to check the clarity of the line and confirm that your phone can receive calls without any issues.
3. Work on Your Voice Tone: Endeavor to maintain a warm and professional demeanor during interviews. A helpful tip is to practice answering common interview questions with the help of friends or family, or even record yourself responding to questions. This will not only help improve your delivery but also make you feel more confident and natural during the actual interview.
4. Inquire About the Next Step: Inquiring with your interviewer about the next stage of the interview procedure is an effective approach to demonstrating your ongoing enthusiasm for the position and organization. While some employers may be prepared to extend a job offer, others may require you to attend an in-person interview as they finalize their selection process. Being aware of this information will allow you to anticipate what comes next, which will enable you to adequately prepare for any upcoming steps.
5. Send a Follow-up Email: If you have not heard back from the interviewer after a week or two, it may be beneficial to send a follow-up message. They may be still in the process of interviewing other candidates, but if they have already made their decision, this will give you an idea of your chances as a potential candidate. You can increase your chance of getting a job by applying to jobs in Mumbai and jobs in Noida.

Conclusion

A telephonic interview is an important aspect of the job search process. To improve your chances of moving forward in the hiring process, it’s important to prepare thoroughly, maintain professionalism, and excel in phone etiquette. Keep in mind that these interviews are opportunities to create an impression that will either take you to the next recruiting stage or end the process entirely.

Now that you know how to sit for a telephone interview, consider other relevant resources on acing an interview in 2023 and answering what makes you unique in the best way that will set you apart from other candidates. Let us know in the comment section if you have recently sat for an interview and how it went.